FAQs
We're glad to help.
Do you have a fit chart?
Yes. Please follow the measurements provided for each product for the most accurate sizing.
Fit GuideWhat are my payment options?
We accept the following payment options:
- Credit Cards (Visa / MasterCard)
- Online Bank Transfers (Bancnet, BDO, BPI, PNB, Security Bank, UCPB, UnionBank)
- Wallets (Gcash, Coins, GrabPay, WeChat, Alipay, PayPal)
- Over-the-Counter Payments (7-Connect, 711 Cliqq Kiosk, ECPAY, MLhuillier, Cebuana, SM Payment, BDOOTC, PNBOTC, UCPBOTC)
Do you allow international shipping?
Unfortunately, we only ship to areas within the Philippines.
How do I check the status of my order?
Once you have placed your order, you will receive automatic updates on your registered email and will be notified as your order progresses.
How long does it take for my order to reach me?
After your order has been processed, our normal delivery lead time for areas within the National Capital Region (NCR) is 2-3 working days. During peak season and for areas outside NCR, we require a 5 to 7-day lead time.
Can I cancel or change my order?
We cannot cancel or change an order once it has been placed. However, you are welcome to return the item in accordance with our return policy.
What if my item is defective?
Please contact us at customerservice@leejeans.com.ph. You may be asked to provide your order number found in your order confirmation email.
What is your return policy?
You are welcome to return an item in accordance with our return policy.
Return PolicyCan I exchange an item?
Please visit our Return Policy page.
Return PolicyIf you have other questions or concerns, we’d love to hear it!
Contact Us
Please feel free to reach us at customerservice@leejeans.com.ph.
