FAQs
Lee Jeans
FAQs
“We’re glad to help.”
Do you have a fit chart?
Yes. Please follow the measurements provided for each product for the most accurate sizing.
(fit chart link)
What are my payment options?
We accept the following payment options:
- Credit/Debit card (Visa, Mastercard)
- Cash on delivery via J&T Express
- GCash
- GrabPay
- Maya
- BillEase
- BPI
- UBP
- Atome
Do you accept Cash on Delivery (COD)?
Yes, we accept cash on delivery nationwide.
Do you allow international shipping?
Unfortunately, we only ship to areas within the Philippines.
How do I check the status of my order?
Once you have placed your order, you will receive automatic updates on your registered email and will be notified as your order progresses.
Where can I track my order?
Tracking of orders may vary depending on your chosen courier. Please be guided accordingly.
How long does it take for my order to reach me?
After your order has been processed, our normal delivery lead time for areas within the National Capital Region (NCR) is 2-3 working days. During peak season and for areas outside NCR, we require a 5-7 -day lead time.
Can I cancel or change my order?
We cannot cancel or change an order once it has been placed. However, you are welcome to return the item in accordance with our return policy.
What if my item is defective?
Please contact us at customerservice@leejeans.com.ph. You may be asked to provide your order number found in your order confirmation email.
What is your return policy?
You are welcome to return an item in accordance with our return policy.
Please visit (link to Returns & Exchange policy page).
Can I exchange an item?
Please visit (link to Returns & Exchange policy page).
If you have other questions or concerns, we’d love to hear it!
Please feel free to reach us at customerservice@leejeans.com.ph.